Girls on the Run Program & Camp Shirts

Customer Support

1. Who provides customer support?

   Every CreateMyTee order is assigned a project manager and professional artist. Your project manager is an expert in our process and will be with you the entire way to answer questions and plan your order timeline. Your artist will handle any art additions or changes.

2. How do I contact customer support?

   To contact your project manager or artist, simply visit the Art Center for your order, available from your orders page. In the Art Center, click "New" in the messages section. You may also use our contact us page or call us at (888) 392-9631, but we recommend using the Art Center.

My Account

1. How does my council get a login to the CreateMyTee portal.com?

   Council Directors or those in charge of merchandise should have received an email from CreateMyTee with User ID and password information. If you need any assistance, please use the form on this page to send us a message. Please include your council name in your request.

Placing an Order

1. How early can or should I start an order?

   We recommend starting an order as far in advance as possible. As soon as you create an order, you'll be able to see the order in the My Orders section of your CreateMyTee account. The order's Art Center will also be available. You may use the Art Center to review digital proofs and communicate with your project manager about the order timeline.

   You do not need to have all of your logos to begin your order. It is helpful to start with what you have and to identify how many logos you are expecting. Then, as your approach your order deadline, upload all the remaining logos at once so your artist may create your final proofs in one batch.

2. Will the same project manager and artist be assigned to all of my orders?

   No, however, if there is a specific project manager or artist you would like to work with, please note the request in your order.

3. How do I officially send an order to print?

   Once you are happy with your artwork and you have final quantities and sizes, use the "Checkout" button on your My Orders page or in the Art Center to begin the checkout process. During checkout, you'll upload or enter quantities, confirm shipping info, and make a payment selection. Once this process is complete, your order has officially been sent to print.

4. How long does printing take?

   For program shirts, standard orders will be shipped in 5-7 business days and orders with custom back artwork will be shipped in 10 business days.

   For camp shirts, orders will be shipped in 5-7 business days.

   The daily cutoff time for the current business day to count is 3PM Eastern.

5. What if I need to order additional shirts after our main order is complete (i.e. for a late registration or other reason)?

   Additional shirts can be ordered. To do this, click "Start a New Program Shirt Order" on this page. Simply choose the shirts you want to order, follow the prompts, and note in the final step this is an order of additional shirts. Your artist will prepare any digital proofs as needed and then you may checkout.

   There is a minimum order of 24 for shirts with back artwork. Any order with less than 24 shirts will have no artwork on the back.

Garments

1. Will youth smalls be available for ordering?

   Yes, but only for Girls on the Run program and camp shirts, not Heart & Sole.

2. Do youth smalls have an effect on back art sizing?

   Yes. If you include youth small as a size option and have back art, the back art width will be limited to 10" wide for ALL other shirt sizes, including adult sizes. If you do not include youth small, your back art may be up to 12" wide.

   Some councils have found the 10" back art width limitation can make logos and other back art look a bit small, so please consider both factors when deciding whether to offer youth small.

Art

1. Can I customize shirts with back artwork?

   Yes! When starting an order, you'll be offered the option to add back artwork to any item. Please describe your back art needs as specifically as possible, including any text to include (i.e. "COACH") and how logos should be arranged. You may also contact your project manager at any time to add back artwork.

2. Where do I upload art files (such as logos) for back artwork?

   Visit the Art Center for your order, available from your orders page. In the Art Center, click "Add Files" for any item. Select the files from your computer, then provide notes that will be helpful to you artist, such as how logos should be sized and organized on the shirt.

   If the same logos are to be used on multiple items, you only need to upload them once. Just include a mention in the notes.

3. When should I upload files (such as logos) for back artwork?

   If you have the majority of your logos or back art ready, please upload them as early as possible so your artist can get started. Then upload the balance of final logos when they are set. Please don't upload them individually over time as your artist will be most efficient if they get them in as few batches as possible.

4. What file formats do you accept for logos? Will I be charged to convert logos?

   Logos should be submitted in original artwork vector formats (.EPS, .AI, .SVG). These formats ensure the highest print quality and minimize the time it takes for your artist to prepare your digital proofs.

   If you submit in raster formats (.JPG, .PNG, .GIF), our artists will review the quality to determine if it is convertable. Please note it is possible to embed a raster image (.JPG, .PNG, .GIF) inside a vector file (.EPS, .AI, .SVG); files of this type will also need to be converted. If the file is convertable to a print-ready high resolution file, a $15 charge per logo will apply. If not convertable, our artists will request a higher quality file.

5. Once a logo file is converted, will we have to pay to re-convert it each season?

   No. Your custom back art from previous seasons is saved in My Orders under your profile. When creating orders in future seasons, please note any logos you'd like to reuse from a previous season.

6. Can I upload all back artwork or logos in a fully-designed layout (if we can do the design in-house)?

   Yes! You may upload all logos or a fully-designed back art layout in one file. The file must be vector format (.EPS, .AI).

7. Do we have to request that "COACH" be added to the back of coach shirts?

   Yes. The Coach Shirt option does not automatically include "COACH" on the back as some councils also choose to use "Volunteer" and some do not print anything on the back of COACH shirts. You also have the ability in this step to add your local sponsor logos on the back of the shirt as well!

8. Do we need to upload the National Sponsors?

   No. The program and camp shirts will automatically include any National Sponsor logos on the front of the shirt.

9. Are there stock images of the program and camp shirts for this season available that we may use in other materials?

   Yes! You may download stock images using the zip files below.

   • Girls on the Run and Heart & Sole Fall 2024 program Shirts
   • Girls on the Run Summer 2024 Camp Shirts

Standard Packing, Split-Packing, and Split-Shipping

1. What is standard packing?

   Standard orders are packed with all shirts together, organized by size, across one or more boxes. Sizes will need to be split out by team once received.

2. What is split-packing?

   Split-packed orders, are boxed by team and all boxes are shipped to a single destination. This eliminates the time-consuming task of splitting up a large order by sizes for distribution.

   There is no additional charge for split-packing. Split-packing is only available for program shirt orders.

3. What is split-shipping (same as CGP drop-shipping)?

   Split-shipped orders are boxed according to the Pinwheel data upload (generally by team) and shipped direct to separate locations.

   The cost of the shipments will be added to the final order cost and invoice. Split-shipping is only available for program shirt orders.

4. Should I choose split-packing or split-shipping?

   If you want your order split by team and shipped to a single destination, select split-packing. Or, if you have a limited number of locations you'd like to ship to (generally 1-3 locations), you may initiate separate orders, one for each destination, with split-packing for each.

   If you want your order shipped to more than three locations, we recommend split-shipping.

   Please note split-packing and split-shipping are only available for program shirt orders.

5. How are quantities and sizes provided to the website?

   For standard packing, you will simply enter your total quantity for each size during checkout.

   For split-packed and split-shipped orders, which are only available for program shirts, you will use a new Pinwheel report in a .csv format to upload all selections to the website during checkout. Split-packed orders will ignore any address info in the file as all orders will be shipped to a single location. Split-shipped orders will use the address info in the file to determine the quantities to be shipped to each location.

   Once you download the file from Pinwheel, we recommend you review the CSV file for accuracy. You may also make manual adjustments if needed to change/pad any quantities or shipping addresses. You may also add one or more lines to the file, for example, to send extras to a separate location for distribution as needed by specific teams.

6. What is a CSV file?

   CSV, which stands for "comma-separated variables" is a very simple file format used to represent a table of data, where each cell is separated by a comma.

   You may open and edit CSV files in Excel, Google Sheets, or a text editing program, such as Notepad on Windows or TextEdit on a Mac.

7. How do I convert an XLS or XLSX file to CSV?

   Open the file in Excel and select "Save As" then change the save type to ".csv."

   CSV is a plain-text format so it may warn you that any formatting will be lost, which is fine and you may proceed.

Shipping

1. What does shipping cost?

   Free ground shipping is included for any standard or split-packed order. For split-shipped orders, the collective cost of the individual shipments will be added to the order total.

2. What carrier is used for shipping?

   Shipments are almost always shipped via UPS Ground, but other carriers may be used for special circumstances.

3. Can I ship to a residential address?

   We strongly encourage you to ship to a business address, but we can ship to residential addresses as well.

4. How long does shipping take?

   Standard shipping takes 1-5 days, depending on your location. See our Standard Shipping Delivery Time Map for an estimate of transit time once your order is shipped.

5. Are rush shipping options available?

   Yes. You may ask your project manager about rush shipping options, including overnight and second day, available for an additional charge. They will work with you to determine the best option.

Payment & Sales Tax

1. What payment methods are available?
   • Credit Card (with 3% surcharge)
     Visa, Mastercard, American Express, Discover
   • ACH (with NET 30 Terms)
     Enter your bank account info during checkout or ask your Project Manager for our ACH info
   • Check (with NET 30 Terms)
     CreateMyTee
     2531 Jackson Ave., #326
     Ann Arbor, MI 48103
2. Do we have to upload a sales tax-exempt form since we are a nonprofit? Does each council have to upload a sales tax-exempt certificate or form?

   Sales Tax Exemption is a separate status from 501(c)3 status. Each council is a separate legal entity and has varying state laws regarding sales tax exemption. CreateMyTee is required by regulations to have a certificate on file to not collect sales tax.

   Please go to the My Council page to upload a certificate for review. During checkout please indicate that the order is exempt from taxes and select the certificate.